For most products, you have 14 days if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day you receive the goods you have ordered.

Our returns policy lasts 28 days. The return period will expire 28 days from the day on which you receive the goods you have ordered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

 There are certain situations where refunds are not granted

• Non-faulty goods. We cannot accept returns of Non-Faulty goods. 
• Placemats, towels, or pillowcases with obvious signs of use or anything that has been used.
• Any item not in its original condition is damaged in any way or has missing parts for reasons not due to our error.
• Gift cards
• Any item that is returned more than 28 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@wittydittydesigns.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We cannot accept returns of Non-Faulty goods. We only replace items if they are defective or damaged. If you want to exchange it for the same item in a different colour or exchange the same item but with a different rhyme, send us an email at info@wittydittydesigns.com and talk to a member of our team.

Shipping

To return your product, you should mail your product to:

Witty Ditty Designs
Unit 20, Enterprise Centre
Town Hall Approach Road
London N15 4RX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.